You often ask us

Didn't find the answer to your question?

Jakub Štefan | 728 982 494 | jakub.stefan@logiscare.com

1 | General questions
2 | Technical questions

How does the tracking system work?

Using a unit with GPS / GSM technology, we obtain the current position, which is transmitted in real time to the server for processing. The user has access to the processed data using a mobile or web application. You do not need to install any software on your computer.

How can I log in to the system?

Using the login details that are sent to the e-mail contact specified in the order. If you are already our client and have forgotten your access data, please contact us at info@logiscare.com or at +420 211 155 133.

Is it possible to use the system on multiple devices at the same time?

Yes, the number of devices and users is unlimited, it is also possible to set user specific rights. If necessary, we will be happy to help you set up these rights.

Where does the service work?

Our service is available virtually anywhere in the world where a GSM signal is available. However, it depends on the selected tariff. The basic tariff is only for the Czech Republic without roaming, the extended tariff has coverage throughout Europe. If you need to expand outside Europe, please contact us.

The system repeatedly does not show the current location abroad. Where is the problem?

You probably have an active service without roaming and your current location data is only available in the Czech Republic. Even so, the unit is still active and stores data in the internal memory. After returning to the Czech Republic, data from abroad is sent to the server. You will not lose any data.

Is it possible to get a discount on insurance?

Yes it is. Most insurance companies provide an insurance discount of 4% to 12%. If you are our client, we will be happy to issue you a document confirming the installation of the monitoring device upon request.

Why aren't Google Maps used in LogisCarE?

Google Maps is not used to keep your data secure. All data (such as vehicle registration data, location data) that Google's product is used to display is passed on to a third party and is treated in accordance with the third party's license terms, not the terms of the service provider.

There are no rides in the logbook, even though I drove my car. What could have happened?

The actual movement and condition of the vehicle or the monitored object is known only to the owner or his driver. If you suspect that the GPS unit is not showing the correct movement or position, call us for technical support at +420 211 155 133 or write an e-mail to info@logiscare.com.

Where will they install my GPS device?

We install GPS devices throughout the Czech Republic, a trained technician will come to you. It is not necessary to visit special services.

How long does it take to install a GPS device?

It depends on the type of GPS device, its accessories and the type of vehicle. For a fixed installation unit, usually about an hour.

How long is the warranty on GPS device provided?

We provide a standard two-year warranty on newly purchased GPS devices.

Will I lose the vehicle warranty if the GPS device is installed? (eg for leasing cars)

You will not lose the warranty, installation in the vehicle does not require extensive intervention and if you decide to reassemble the unit, the vehicle will remain in the same condition as before installation.

Will the GPS device discharge the vehicle battery?

The unit is programmed so that when the vehicle is stationary, it switches to power saving mode and draws the minimum current.

The condition of the tachometer in the logbook does not agree with the actual value in the vehicle. Why is this happening and is it possible to fix it somehow?

The difference between the tachometer in the vehicle and in the logbook is caused by the deviation, which is given by the accuracy of the meter in the vehicle and the deviation of the calculated distance according to GPS. It is possible to use the tachometer correction function in the system for adjustment. For most vehicles, it is possible to read the value directly from the vehicle, here no correction is necessary and the data agrees. Such technology can increase the cost of the installation and the GPS device.